When will my order ship?
Our current processing time is 10-14 business days. Please be advised that this time frame does not include weekends, holidays, or shipping time. Rush processing is available. Please email us at email@example.com BEFORE checking out with the rush processing option to make sure that this service is available for the particular items that you would like to order.
Where are you located?
Anchors Aweigh Designs’ is based out of my home studio in Hanford, CA.
Do you ship with insurance?
Insurance is not guaranteed unless it is specifically requested.
Can I change or cancel my order?
Yes, but it needs to be within 24 hours of your order being processed. After 24 hours, your order cannot be changed or cancelled.
What is your return policy?
Every item is handmade to order. For that reason, we do not accept returns unless there was a mistake made on our end. If you order something that has a name or monogram on it, please check your spelling and monogram order. If you spell the name wrong or enter the monogram in the incorrect order, that is not our mistake and we will not accept the return.
Can I pick up my order locally instead of paying shipping?
Unfortunately, we no longer offer local pick-up.
I want to place a bulk order, do you offer discounts?
Yes! Please email us for details on discount pricing for larger quantity of items. firstname.lastname@example.org
Can I mail you something I own to personalize for me?
Absolutely. But please make prior arrangement with us so that you have a heads up on the turn around time! There is a price per item you would like personalized and tax/shipping.
I saw a specific item on Instagram/Facebook, are you going to post it on the website soon?
Possibly! Sometimes we like to share fun products with our Instagram & Facebook followers that may not make it to the site! But chances are- you’ll find it on the website very soon!
I received my order and something is wrong.
We are so sorry! We are human and sometimes make mistakes! We will gladly fix or replace the item as long as we were the ones who made the error. We are not responsible for errors or typos made during the ordering process.
My package says it was delivered, but I don’t have it.
Please be sure that the address on your account is correct.
If your order is lost in transit, stolen from your porch or delivered to the incorrect address, you must file a claim with USPS. Once we supply you with a tracking number and proof of shipment to the address you have provided, the package becomes the responsibility of the United States Postal Service.
It says my package was undeliverable and is returning to sender. When will I receive my package?
It can take up to 6-8 weeks for a package to be returned to the sender. Please confirm the shipping address listed on your account. Once we receive your package, we will contact you to make further shipping arrangements. You will be responsible for the additional shipping charges.